When a website chatbot helps customers, and when it costs you trust or money.

The best free resources

• AI Gone Wild: Airline Has to Honor a Refund Policy Its Chatbot Fabricated
  You are liable for what your chatbot promises; four lessons for businesses.
  Jesse M. Brody, Manatt, Phelps & Phillips · Feb 2024

• Mamdani to kill the NYC AI chatbot we caught telling businesses to break the law
  How a city chatbot gave illegal advice for two years and was shut down.
  Colin Lecher, Katie Honan, The Markup / THE CITY · updated Feb 2026

• Fin AI Agent pricing
  Pay $0.99 per solved conversation plus seats from $19 per month.
  Intercom [vendor]

• Tidio pricing (Lyro AI agent)
  Free plan with 50 AI chats; paid AI add-on from $32.50 per month.
  Tidio [vendor]

• Chatbase pricing
  Build a chatbot from your own site content; plans from $120 per month.
  Chatbase [vendor]

• CX Trends 2026
  What customers now expect from AI service: 24/7 answers and explanations.
  Zendesk [vendor research] · 2026

Curated by effectiveAI. Every link checked November 2026. Know a better free resource? Tell us.