Intercom Fin AI Agent
Also known as: Fin; Intercom Fin; Fin AI; Intercom AI chatbot
An AI customer service agent that answers questions over chat, email and other channels using your help articles and documents, and hands off to people when needed. Fin costs $0.99 per resolved outcome; Intercom help desk seats from $19 per seat per month; 14-day free trial (checked November 2026).
How to do it?
- 01
Add your support content for Fin
In the Content library, add help center articles, internal notes, PDFs and webpages that Fin should answer from.
- 02
Set Fin's tone and guidance
Choose Fin's tone of voice and add Guidance with your policies, such as refunds or when to escalate.
- 03
Test Fin with real questions
Run tests with real customer conversations and use preview to see how Fin answers and which sources it used.
- 04
Set Fin live on a channel
Turn Fin on for chat or email, and set handoff rules so conversations reach a person when needed.
- 05
Check the Performance report
Review the Fin Performance report for resolution rate and customer experience score, and read Fin's conversations in the inbox.