Podium
Also known as: Podium AI Employee; Jerry; Podium Jerry
Customer messaging for local businesses with an AI Employee that replies to leads by text, webchat and phone, books appointments and sends reminders. No prices on Podium's site; pricing on request (checked November 2026).
How to do it?
- 01
Get pricing and a demo
Request pricing or a demo from Podium; plans are tailored to your business and the AI Employee is added to a plan.
- 02
Open the AI Employee settings
In your Podium account, go to Settings, then the AI Employee tab, and open Instant Answers; ask support if it is missing.
- 03
Add your FAQs as Instant Answers
Enter your common questions and answers, or upload them as a CSV file for a large set.
- 04
Check the sources behind AI replies
Hover over the Sources on an AI message to see which FAQ it used, and click to fix outdated answers.
- 05
Test and review answers regularly
Test responses regularly and review your answers each quarter or whenever business details change, since the AI does not learn from your inbox.